This is the Part II of the video showing how an IC Agent can perform various loyalty management related processes such as point redemption and membership merge. - SAP CRM 7.0 Video Tutorials, SAP CRM Youtube Tutorials, SAP CRM Video Lectures, SAP CRM Training Videos, SAP CRM Video Tutorials Torrents, SAP CRM Yotube Videos, SAP CRM Video, SAP CRM Tutorial Downloads, SAP CRM Material, NPTEL Videos, IIT Video Lectures, NTEL Video Lectures