'Service Complaints and Recovery Strategies' - Management (IIT Kanpur) Video Lectures by Prof. Jayanta Chatterjee

Watch NOC:Managing Services ('Management' course from IIT Kanpur) Video Lectures by Prof. Jayanta Chatterjee.

Course: NOC:Managing Services

Discipline: Management

Faculty: Prof. Jayanta Chatterjee

Institute: IIT Kanpur

NPTEL Lecture : 'Service Complaints and Recovery Strategies'