NOC:Managing Services Video Lectures

NOC:Managing Services
'NOC:Managing Services' Video Lectures by Prof. Jayanta Chatterjee from IIT Kanpur
"NOC:Managing Services" - Video Lectures
1. What is Service?
2. Evolving Service Markets
3. The Service Customers
4. Product Service Systems
5. The Service Act
6. Seamless Service
7. Service Management Elements
8. Core Vs. Supplementary Services
9. Intangibility of Services
10. Response to IHIP Challenges
11. Process & Promotion
12. Process Issues in Service
13. Challenges of Services-1
14. Service Uniqueness -2
15. Consumer in the Services Flow-1
16. Service Consumer Behavior-2
17. Customer Co Creation of Services-1
18. Customer Co Creation of Services-2
19. Current Service Map to New Service Design
20. Current Service Map to New Service Design.
21. Case Study on Service Excellence - 1
22. Case Study on Service Excellence - 2
23. Services Excellence - Culture
24. People in Services
25. Position - Value Proposition - 1
26. Position - Value Proposition - 2
27. Branding Services - 1
28. Distributing Services
29. Distributing Services.
30. Network of Services
31. Strategy for Service Businesses
32. Strategy for Service Businesses.
33. Strategy for Service Businesses..
34. Pricing - Basic Concepts
35. Service Pricing
36. Service Pricing.
37. Service Quality I
38. Service Quality II
39. Service Quality III
40. Service Complaints and Recovery Strategies
41. Loyalty - Relationship I
42. Loyalty - Relationship II
43. Strategy Canvas - Service Portfolio Analysis
44. Loyalty - Relationship
45. Managing Partner Relationships
46. Global Service Ecosystem - Contemporary Issues
47. Service Ecosystem - Service Innovation
48. Services as Systems: A Holistic Approach
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